Refund Policy

Last updated [DATE]. Draft.

Minutes are prepaid, so a refund is about minutes you have not used yet.

Unused minutes, within 14 days

Within 14 days of buying a pack, you can ask for a refund of the minutes from that pack you have not used. We refund the unused share of what you paid. For example, if you bought 300 minutes and used 60, we refund 240/300 of the price. Minutes are counted as used in the order you received them, with free trial minutes used first.

After 14 days, purchases are not refundable, but your minutes stay on your account and never expire.

Failed and cancelled translations

You don't need to ask for these. If a translation fails or you cancel it, the app gives back the minutes for the part that was not translated, straight away.

When something went wrong

If you were charged twice, the minutes never arrived, or the app could not process a video you paid to translate, email us. We will fix it or refund you, even after 14 days.

Free trial minutes

Trial minutes are free and cannot be exchanged for money.

How to ask for a refund

Email support@subtitlewand.com from the address on your account, with the order number from your Paddle receipt. Paddle, our merchant of record, sends the refund to the original payment method, usually within 5 to 10 working days. You can also contact Paddle directly at paddle.net.

When we refund a purchase, the refunded minutes are removed from your balance.

Your legal rights

This policy does not limit any right you have under the consumer law where you live.